Contact us Lift-ups

Contact us Lift-ups

We're here for you

Power outages 24/7 0800 1 90090

We're here for you

Help

Chat with us for questions and feedback

Chat open
09:00 - 17:00

Open live chat

Fill out a contact form

For suppliers

Electricity for new home

0200 80000

Call available 24/7
(pvm/mpm applies)
Registered customer can also:

Log into Oma Fortum

Customer service

Customer support inquiry from Finland

0200 19000

Mon - Fri
09:00 - 17:00
(pvm/mpm applies)

See numbers outside Finland

What

Contact module is to introduce contact information and offer relevant ways to contact Fortum.

Where

Place on any page that introduces content that requires or encourages the user to contact Fortum.

DO

Ways of contacting
Be distinctive about the differences in-between the contact options, so users understand about what matters they’re to contact which place.

Call-to-action buttons
Use descriptive CTAs that communicate the funtionality that is performed on click, or should be performed after click. Use button for the preferred action and text link for the optional action.

DON'T

Mix contacts that serve different purposes e.g. number for movers and general inquiries into a single lift-up block.

A single module can have 2-3 lift-up blocks.

Header
Mandatory

Subheader
Optional

Color themes
Mandatory, can be chosen in CMS from available themes

Icons
Mandatory, can be chosen in CMS from available icons

Emergency line
Optional

Name of contact
Mandatory

Phone number or email
Optional

Opening hours
Optional

Supportive information
Optional

CTAs
Optional

Scaling

The element can scale up to include maximum of 3 lift-up blocks.

We're here for you

Power outages 24/7 0800 1 90090

Help

Chat with us for questions and feedback

Chat open
09:00 - 17:00

Open live chat

Fill out a contact form

For suppliers

Electricity for new home

0200 80000

Call available 24/7
(pvm/mpm applies)
Registered customer can also:

Log into Oma Fortum

Customer service

Customer support inquiry from Finland

0200 19000

Mon - Fri
09:00 - 17:00
(pvm/mpm applies)

See numbers outside Finland

Scaling

The element can scale down to iclude minimum of 2 lift-up blocks.

Media contacts

Contact us on any corporate communications related inquiries.

For suppliers

Electricity for new home

0200 80000

Call available 24/7
(pvm/mpm applies)
Registered customer can also:

Log into Oma Fortum

Help

Chat with us for questions and feedback

Chat open
09:00 - 17:00

Open live chat

Fill out a contact form

To create the module in the CMS

  1. Navigate to Manage Content modules Add custom block Lift up.

  2. Add a value to the Block description field. This is used later when referencing the module from the admin UI, and will never show on the frontend. It should follow the naming convention: Section name_module type_description.

  3. When creating a Contact us module, the following fields are required;

    • ⁃  Title (max. 20 characters)

    • ⁃  Block description

    • ⁃  Body

    • ⁃  Icon

    • ⁃  Theme (Sets the background and text color accordingly)

    • ⁃  Lift-up type (Set to Contact us (s))

  4. Basic styling can be added in the WYSIWYG field, to enable

    all styling options slect ‘Full HTML’ as the Text format.

  5. The size of the module will be set when you attach the module to a page, dependant on the number of other Lift-ups within the module.

  6. When ready, save your module. It will not show on the frontend until attached to a page.

Contact us - CMS guide

Support

In case you can't find answers from this guide, you can contact Indiana support.

iCAT

Internet Change Advisory Team
www.fortum.com/indianasupport
icat [at] fortum [dot] com

Revisions