We're here for you
Power outages 24/7 0800 1 90090
Contact us Lift-ups
Chat with us for questions and feedback
Chat open
09:00 - 17:00
Open live chat
Fill out a contact form
Electricity for new home
0200 80000
Call available 24/7
(pvm/mpm applies)
Registered customer can also:
Log into Oma Fortum
Customer support inquiry from Finland
0200 19000
Mon - Fri
09:00 - 17:00
(pvm/mpm applies)
See numbers outside Finland
What
Contact module is to introduce contact information and offer relevant ways to contact Fortum.
Where
Place on any page that introduces content that requires or encourages the user to contact Fortum.
DO
Ways of contacting
Be distinctive about the differences in-between the contact options, so users understand about what matters they’re to contact which place.
Call-to-action buttons
Use descriptive CTAs that communicate the funtionality that is performed on click, or should be performed after click. Use button for the preferred action and text link for the optional action.
DON'T
Mix contacts that serve different purposes e.g. number for movers and general inquiries into a single lift-up block.
A single module can have 2-3 lift-up blocks.
Header
Mandatory
Subheader
Optional
Color themes
Mandatory, can be chosen in CMS from available themes
Icons
Mandatory, can be chosen in CMS from available icons
Emergency line
Optional
Name of contact
Mandatory
Phone number or email
Optional
Opening hours
Optional
Supportive information
Optional
CTAs
Optional
Scaling
The element can scale up to include maximum of 3 lift-up blocks.
We're here for you
Power outages 24/7 0800 1 90090
Chat with us for questions and feedback
Chat open
09:00 - 17:00
Open live chat
Fill out a contact form
Electricity for new home
0200 80000
Call available 24/7
(pvm/mpm applies)
Registered customer can also:
Log into Oma Fortum
Customer support inquiry from Finland
0200 19000
Mon - Fri
09:00 - 17:00
(pvm/mpm applies)
See numbers outside Finland
Scaling
The element can scale down to iclude minimum of 2 lift-up blocks.
Media contacts
Contact us on any corporate communications related inquiries.
Electricity for new home
0200 80000
Call available 24/7
(pvm/mpm applies)
Registered customer can also:
Log into Oma Fortum
Chat with us for questions and feedback
Chat open
09:00 - 17:00
Open live chat
Fill out a contact form
To create the module in the CMS
-
Navigate to Manage → Content modules → Add custom block → Lift up.
-
Add a value to the Block description field. This is used later when referencing the module from the admin UI, and will never show on the frontend. It should follow the naming convention: Section name_module type_description.
-
When creating a Contact us module, the following fields are required;
-
⁃ Title (max. 20 characters)
-
⁃ Block description
-
⁃ Body
-
⁃ Icon
-
⁃ Theme (Sets the background and text color accordingly)
-
⁃ Lift-up type (Set to Contact us (s))
-
-
Basic styling can be added in the WYSIWYG field, to enable
all styling options slect ‘Full HTML’ as the Text format.
-
The size of the module will be set when you attach the module to a page, dependant on the number of other Lift-ups within the module.
-
When ready, save your module. It will not show on the frontend until attached to a page.
Support
In case you can't find answers from this guide, you can contact Indiana support.
iCAT
Internet Change Advisory Team
www.fortum.com/indianasupport
icat [at] fortum [dot] com